Store Policy

Thank you for choosing Mehar Hijab. We are committed to providing you with exceptional products and a seamless shopping experience. Please take a moment to familiarize yourself with our Shipping, Return, and Exchange Policy.

 

Shipping Information:

 

Order Processing:

 

Once your order is placed, we will begin processing it within 1-2 business days. Orders placed on weekends or holidays may experience slight delays.

 

You will receive an email confirmation with your order details and tracking information once your order has been shipped.

 

Shipping Timeframe:

 

Our estimated delivery time is between 3 to 10 business days, depending on your location and the shipping method chosen during checkout.

 

While we strive to deliver your order within the specified timeframe, unforeseen circumstances or external factors beyond our control may cause slight delays. We appreciate your patience in such cases.

 

Shipping Costs:

 

Shipping costs will be calculated based on your order total and shipping destination during the checkout process.

 

We occasionally offer free shipping promotions, so keep an eye out for any ongoing offers.

 

Return and Exchange Policy:

 

Returns:

 

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request a return within 10 days of receiving your order.

 

To be eligible for a return, the item must be in its original condition, unworn, and with all tags and labels attached.

 

Return Process:

 

To initiate a return, please contact our customer support team within 10 days of receiving your order. They will guide you through the return process and provide you with a return authorization number.

 

Please ensure that the item is securely packaged and include the return authorization number on the package.

 

We recommend using a trackable shipping service or purchasing shipping insurance for your return shipment, as we cannot be held responsible for any lost or damaged items during transit.

 

Once we receive your returned item and verify its condition, we will process your refund within 7 business days. The refund will be issued to the original payment method used during the purchase.

 

Please note that shipping fees are non-refundable unless the return is due to an error on our part.

 

Exchanges:

 

If you would like to exchange an item for a different size, color, or style, please contact our customer support team within 10 days of receiving your order. They will assist you in initiating the exchange process, subject to availability.

 

The item you wish to exchange must be in its original condition, unworn, and with all tags and labels attached.

 

If the requested exchange item is not available, we will process a return and issue a refund to the original payment method. You may then place a new order for the desired item.

 

Note:

Returns or exchanges that do not meet our policy requirements may be refused or subject to a restocking fee.

 

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for items shipped to an incorrect address due to customer error.

 

If your package arrives damaged, please contact our customer support team immediately, providing photos of the damaged packaging and items, so that we can assist you promptly.

 

If you have any further questions or need assistance, our customer support team is here to help. Your satisfaction is our top priority.

 

Please note that this policy is subject to change without prior notice. It is recommended to review the policy periodically or at the time of purchase.