Refund & Exchange Policy
Return or exchange window
You can return or exchange an item within 3 days of delivery.
How to request a return
1. Open My Account > Orders, choose your order and tap Request return. Pick the reason that applies.
2. WhatsApp clear photos of the item to +91 90725 73999 with your order number. No photos, no approval.
3. We reply within 24 hours on working days. Requests made on a Sunday or public holiday are answered the next working day.
4. We arrange pickup. If pickup isn't available at your pin code, we'll tell you where to send the parcel.
Condition of returned items
Items must be unused, unwashed and returned with their tags and original packing.
Items that can't be returned
Niqabs, Caps & Headwraps (inner caps, under-hijabs and shawl inners), Scarves and Accessories can't be returned for a change of mind, for hygiene reasons. Each product page says whether the item can be returned. If one of these arrives damaged, defective or wrong, we'll replace it.
Return courier charges
- Damaged, defective, wrong or not-as-described item: we pay the return courier.
- Change of mind: the return courier costs Rs 90, or Rs 140 if you paid Cash on Delivery. We'll confirm the amount with you on WhatsApp before pickup.
- Exchange for a change of mind: you pay only the return courier; we ship the replacement free.
Every order is packed and sealed on camera. We check each return against your photos, the returned parcel and our packing video before we confirm the reason and any charge.
Refunds
Your refund is sent within 1 working day of the parcel reaching us and passing inspection, by UPI or bank transfer. If you'd prefer store credit, just ask.
Contact
WhatsApp: +91 90725 73999
Email: meharhijab@gmail.com
MEHAR HIJAB, Sarayu Nagar, Chandranagar, Palakkad - 678007, Kerala, India